Effective Date: January 1, 2023
Thank you for shopping with Last Stop CBD. We want to ensure your complete satisfaction with your purchase of our CBD products. This Refund Policy outlines the guidelines and procedures for requesting a refund for products purchased from our online store. By making a purchase, you acknowledge that you have read and understood this Refund Policy and agree to its terms.
1. Eligibility for Refunds
1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support within 3 days of receiving the product. We will require photographic evidence of the damage or defect, and upon verification, we will provide you with a refund or replacement at our discretion.
1.2 Incorrect Products: If you receive the incorrect product, please contact our customer support within 3 days of receiving the product. We will require you to return the incorrect product in its original condition and packaging, and upon verification, we will either send you the correct product or provide you with a refund.
1.3 Dissatisfaction with Product: We stand behind the quality of our products and want you to be satisfied with your purchase. If, for any reason, you are not satisfied with a product you purchased from us, please contact our customer support within 30 days of receiving the product. If applicable, we will provide you with instructions on how to return the product in its original condition and packaging. Upon receipt of the returned product, we will issue a refund for the purchase price of the product (excluding shipping costs), subject to the conditions outlined below.
2. Conditions for Refunds
2.1 Product Condition: To be eligible for a refund, the returned product must be unused, unopened, and in its original packaging. We cannot accept returns of opened or used products unless they are damaged, defective, or incorrect.
2.2 Return Shipping: You will be responsible for the cost of return shipping unless the product is damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
2.3 Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 3 for the refund to be processed and reflected in your account.
3. Exclusions
3.1 Sale and Clearance Items: Sale and clearance items are non-refundable and cannot be returned unless they are damaged or defective.
3.2 Third-Party Purchases: If you purchased our products from a third-party retailer, please refer to their return and refund policies. This Refund Policy only applies to purchases made directly from Last Stop CBD.
4. Contact Us
If you have any questions, concerns, or requests regarding our Refund Policy or the refund process, please contact our customer support at support@laststopcbd.com. We are here to assist you and ensure your satisfaction.
Please note that our Refund Policy is subject to change without notice. The version of the Refund Policy in effect at the time of your purchase will apply to your refund request.
By making a purchase from Last Stop CBD, you acknowledge that you have read, understood, and agreed to this Refund Policy.
